FAQ & support

Help with Mayo Word and the player website.

What is the game about?

Follow a lost letter through the woods. Build words, uncover messages, and help a little forest find its story. The overview has the story and mechanics, and the guide has the controls.

How much is in the playtest?

The documented Windows playtest has 15 chapters. Features can change during development.

Can I download or buy it here?

No public download or release date is currently announced. Steam and mobile dates remain unannounced. Check development and availability for updates.

Do I need an account to read the guide?

No. The overview, controls, development information and support instructions are public. Player account tools handle profiles and cloud progress separately.

How do I troubleshoot a cloud save?

Use the refresh control in your player account to reload progress. Download a backup before replacing a save. Include the game and build version if you contact support.

What if a recovery email is missing?

Check spam and wait before trying again. The support page explains what information to include if the problem persists. Never send a password or access token.

Where do I report a bug or ask about my data?

Use support and feedback for a reproducible problem or data question. The privacy notice explains the website’s handling of player information.